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QualRec Solutions

 info@qualrecsol.com      305-340-6376

Customer Service Rep

Application Support and Maintenance

We provide end-to-end Corrective and Preventive maintenance and support services of applications/products developed in various platforms and frameworks.

  1. Maintenance & Enhancement

    1. Incremental enhancements

    2. Security & code review

    3. Upgrades and Patches

    4. Release management

    5. Database administration

  2. Production Support

    1. Application continuity & monitoring

    2. Priority fixes

    3. DB monitoring

    4. 24x7 on-call support

  3. Business Support

    1. Business user support

    2. Functional user support

    3. Operational user support

  4. Service Management

    1. SLA Management

    2. Dashboards

    3. Requirements Management

    4. Change Management

    5. Configuration Management

    6. Application documentation

    7. Vendor Management

    8. Contract Management

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